酒店入住英语：从预订到退房，全程不卡壳
出国旅行，酒店是必经历的场景。从预订房间到退房离店，掌握这些核心表达和对话模板，让你全程沟通无障碍。
一、预订房间
预订时可以提前说明房间类型、入住日期和特殊需求。
必备表达
I'd like to book a room for three nights, please.
我想预订一个房间，住三晚。
Do you have a double room available from June 10th to 13th?
6月10日到13日有双人房吗？
I'd prefer a non-smoking room with a king-size bed.
我想要一间无烟大床房。
预订对话模板
You: Hi, I'd like to book a single room for two nights, checking in on July 5th.
Staff: Certainly. A single room for July 5th and 6th. That's $120 per night. May I have your name, please?
You: Yes, it's Li Wei. Do you require a deposit?
Staff: We'll take your credit card details to hold the reservation. You can pay when you arrive.
Staff: Certainly. A single room for July 5th and 6th. That's $120 per night. May I have your name, please?
You: Yes, it's Li Wei. Do you require a deposit?
Staff: We'll take your credit card details to hold the reservation. You can pay when you arrive.
你好，我想订一间单人房，7月5日入住，住两晚。
好的。单人房，7月5日和6日。每晚120美元。请问您的名字？
李伟。需要付订金吗？
我们会用您的信用卡信息来保留预订，您可以到店再付款。
好的。单人房，7月5日和6日。每晚120美元。请问您的名字？
李伟。需要付订金吗？
我们会用您的信用卡信息来保留预订，您可以到店再付款。
二、办理入住
I have a reservation under the name Li.
我有一个预订，名字是李。
What time is check-out? / Is breakfast included?
退房时间是几点？含早餐吗？
Could I have a wake-up call at 7 a.m.?
能帮我设一个早上7点的叫醒服务吗？
入住对话模板
Staff: Welcome. Do you have a reservation?
You: Yes, I booked online. The name is Li Wei.
Staff: I see it. Three nights, a double room. Can I see your passport, please?
You: Here you go. Is breakfast included?
Staff: Yes, breakfast is served from 6:30 to 10:00 on the second floor. Your room is 508. Here's your key card. Enjoy your stay!
You: Yes, I booked online. The name is Li Wei.
Staff: I see it. Three nights, a double room. Can I see your passport, please?
You: Here you go. Is breakfast included?
Staff: Yes, breakfast is served from 6:30 to 10:00 on the second floor. Your room is 508. Here's your key card. Enjoy your stay!
欢迎光临。请问有预订吗？
是的，我在网上预订的。名字是李伟。
找到了。三晚，双人房。请出示一下护照。
给你。含早餐吗？
含的，早餐在二楼，6:30到10:00。您的房间是508。这是您的房卡。祝您入住愉快！
是的，我在网上预订的。名字是李伟。
找到了。三晚，双人房。请出示一下护照。
给你。含早餐吗？
含的，早餐在二楼，6:30到10:00。您的房间是508。这是您的房卡。祝您入住愉快！
三、提出需求
Could I get an extra towel / pillow / blanket?
能多给我一条毛巾/一个枕头/一条毯子吗？
The Wi-Fi isn't working. Could you help me connect?
Wi-Fi连不上，能帮我连一下吗？
Is it possible to get a late check-out?
能延迟退房吗？
四、投诉和问题
The air conditioner isn't working. Could you send someone to check?
空调坏了，能派人来看一下吗？
There's no hot water in my room.
我房间没有热水。
It's too noisy. Could I change to another room?
太吵了，能换一个房间吗？
五、退房结账
I'd like to check out, please. Room 508.
我想退房，508房间。
Can I have the bill, please? / Could you itemize the charges?
能给我账单吗？能把费用明细列出来吗？
Could you call a taxi for me? / Can I leave my luggage here for a few hours?
能帮我叫一辆出租车吗？我能把行李寄存几小时吗？
六、酒店常用词汇
| 中文 | 英文 | 中文 | 英文 |
|---|---|---|---|
| 单人房 | single room | 双人房 | double room |
| 大床房 | king room | 双床房 | twin room |
| 套房 | suite | 无烟房 | non-smoking room |
| 入住 | check in | 退房 | check out |
| 预订 | reservation | 订金 | deposit |
| 房卡 | key card | 叫醒服务 | wake-up call |
| 行李寄存 | luggage storage | 客房服务 | room service |
关键句型速记
I'd like to book/check out... — 预订/退房万能开头。
Could I get/have...? — 提需求最自然的说法。
There's a problem with... — 投诉问题的礼貌开场。
Is...included? — 确认是否包含某项服务。